Everything first-timers ask

Arrive 5–10 minutes early for a short health history and consult. Your therapist will ask about pain, injuries, pressure preference and goals, then step out while you get comfortable on the table.

Undress to your comfort level — most clients remove outer clothing and keep undergarments on or off as they prefer. You are professionally draped with sheets at all times; only the area being worked on is uncovered.

Therapeutic work can feel intense ("good hurt") but should never feel sharp, shooting, or unbearable. We check in and adjust — deeper is not always better. Speak up anytime.

Yes — ✏️ EDIT: registered therapists issue receipts for all treatments. Direct billing available for ✏️ [Sun Life, Canada Life, …]. Bring your plan details to your appointment.

Please give at least 24 hours notice to reschedule. Late cancellations or no-shows may be charged up to 50% of the session. ✏️ Edit to your policy.

Prenatal massage (2nd/3rd trimester, low-risk pregnancies) is generally safe and very relieving. We use side-lying positioning with full support. Please get your provider's okay if you have complications. ✏️

Skip or reschedule with fever, contagious illness, recent surgery/injury without clearance, blood clots, or severe skin conditions in the treatment area. Unsure? Call us first — we'll be honest.

Often, yes — round marks that fade in 3–10 days. They are not bruises from injury and are rarely painful. Tell us if you have an event or preference and we'll adjust technique.

✏️ EDIT: Yes — our therapists speak English and Mandarin/Cantonese [adjust]. You're welcome to communicate in whichever is comfortable.